Privacy Policy for Website & App


Effective Date: 20 January 2022


This privacy policy (“Privacy Policy”) deals with the protection of your privacy while you use our Website or mobile phone application, which is hereinafter referred to as “the Product” and the Product is owned and operated by: 

GCX Group Pty Ltd ABN 45 644 988 938 trading as Gift Card Exchange (“Gift Card Exchange”)


We are committed to the protection of your privacy while you use the Product and we are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), as well as other applicable laws and codes.

This Privacy Policy only applies to the Product.  The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights to relation to it.

By continuing to use the Product you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it.  This means that you also consent to the use of the Privacy Policy, or if you do not agree to it, then please do not use the Product.



“Company IP” includes, but is not limited to, the contents, layout design, colours, appearance, graphics and imagery of the Website and App, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.

“Content” means any content writing, images, audio-visual content or other information published on the Product.

“Effective Date” means the date that is Privacy Policy comes into force.

“Items” means any and all of the Product, Goods, Content and Materials collectively.

“Materials” means any materials, information or documentation that we may provide to you in connection with your use of the Product including documentation, data, information developed by us or owned by us, and other materials which may assist in your use of the Goods or Product.

“Parties” means both you (the user of the Product) and us (the owner of the Product) collectively.

“Personal Information” means information that e obtain form you in connection with your use of the Product.

“Privacy Policy” means this privacy policy.

“Product” means the Website and App, including all pages, all sub-pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever.

“Third Party Links” means links or references to websites other than the Website and App, to content other than the Content or to materials other than the Materials, none of which are controlled by us.

“Third Party Service Provider” means a third party, separate from us or our company but which provide services that assist us in serving you.  This may include but is not restricted to web hosting, IT services security services, payment processing, deliveries, customer service order fulfilment or other services.

“Us”, “we”, “our” or “the owner” refers to Gift Card Exchange.

“Us”, “we”, “our” or “the owner” also includes any employees, affiliates, agents or other representatives of Gift Card Exchange.

“Website and App” means the website(s) and mobile device application(s) of Gift Card Exchange.

“You” or “your” refers to the user of the Website and App.

“Your Content” means any Content posted to or added to the Website and App, Content or Materials by you or by somebody authorised by you or doing so on your behalf.



In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:

  1. Words referring to one gender include every other gender.
  2. Words referring to a singular number include the plural and words referring to a plural include the singular.
  3. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
  4. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of the Privacy Policy.
  5. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
  6. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.



  1. When you use the Product, we may collect information from you through automatic tracking systems (such as information about your browsing preferences).
  2. In addition, we may collect information that you volunteer to us (such as information that you provide during a sign-up process or at other times while using the Product).
  3. In order to access some specific features of the Product, you are required to provide some Personal Information. During this process, we collect some of your Personal Information, in the following manner:
    1. We will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific Product features. These specific Product features might include, but are not limited to:
      1. making purchases;
      2. receiving notifications by text message or email about events and promotions;
      3. receiving general emails from us; or
      4. commenting on our content such as blogs, articles, photographs or videos, or participating in our forums, bulletin boards, chat rooms or other similar features
    2. In addition to any Personal Information that you are required to provide in order to access these additional Product features, in some cases you may be required to provide more specific information. For example, in order to make purchases, you may need to provide credit card information, billing information and postal addresses.
      1. We do not store your payment information.
  4. From time to time we may request information from you to assist us in improving our Product, Content or Materials. For example, we may ask you to answer some questions about your demographics, your shopping preferences, or your other preferences in relation to the Product.



  1. Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour.
  2. Cookies do not access information which is stored on your computer.
  3. Cookies enable us to tailor our configurations to your needs and preferences, in order to improve your user experience.
  4. Most internet browsers accept cookies automatically, although you are able to change your browser settings to control cookies, including whether or not you accept them.  You may also be able to set your browser to advise you if you receive a cookie, or to block or delete cookies.  However, if you do this, you may be prevented from taking full advantage of the Product.
  5. Third parties who advertise on the Product may use cookies in order to learn about your browsing preferences and to present relevant advertisements to you.  Cookies enable these advertisers to recognise your computer each time you are sent an advertisement.  It allows them to compile information about where you saw their advertisements on the Product or on other websites that you visit.  We do not control the cookies that may be used by these third party advertisers.  This Privacy Policy only addresses our use of cookies and does not address the use of cookies by any of these third party advertisers.  For information about the use of cookies by these third party advertisers you will need to consult their privacy policies, or cookies policies, respectively.



  1. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure.  However, we take the protection and storage of your Personal Information very seriously.   We take all reasonable steps to protect your Personal Information.
  2. We use appropriate physical, digital, managerial and security systems to store your Personal Information and to protect it against unauthorised access, destruction or disclosure.



We may provide some of your Personal Information from time to time to Third Party Service Providers so that they can help us to:

  1. Serve you via the Product. In particular, we may use Third Party Service Providers to assist with information storage (such as cloud storage);
  2. Fulfil orders in relation to the Product;
  3. Use payment systems and other financial institutions for the purpose of resolving disputes, errors or other matters arising out of your use of one or more of a variety of payment methods;
  4. Facilitate transaction investigation and to assist with identification of suspicious or fraudulent transactions;
  5. Meet legal and regulatory requirements and others authorised or required by law; and
  6. Allow third parties to advertise on the Product. These third parties may use cookies in connection with their advertisements (see the “Cookies” clause in this Privacy Policy).

However, we only share your Personal Information with a Third Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy.

Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Information to a third party or to third parties in order to protect the rights, property or safety, of us, you, our other customers or third parties, or as otherwise required by law.

We will not knowingly share your Personal Information with any third parties other than in accordance with this Privacy Policy.

If your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, you will be notified.  You will also have the opportunity to request us not to share that information. 

For your information, some of our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws.  



  1. We may share your Personal Information, including Personal Information that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities.
  2. However, we only share your Personal Information with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy.



  1. We may combine, link or aggregate some of your Information in order to obtain a better understanding of your requirements.  This may enable us to better design the Product and may also assist with our business or administration requirements.
  2. We may also share aggregated information with third parties, but only if that aggregated information does not contain any information that identifies you personally.



We use your Personal Information to help us to improve your experience with our Product.  We may use your Personal Information for purposes including but not limited to:

  1. Identifying you;
  2. Order fulfilment;
  3. Providing, managing or improving the Product and customer service to you;
  4. Marketing and advertising to you, including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest you based on your personal preferences or demographics;
  5. Advising you about updates to the Product or related items;
  6. Processing payments, delivering orders, managing promotions, providing refunds and discounts, communicating with you including direct marketing, conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers; and
  7. Protecting against fraud (or suspected fraud).



  1. Name and contact details;
  2. Date of birth;
  3. Email address;
  4. Payment and transaction details and history;
  5. Records of your communications and interactions with us,
  6. Details and history of your preferences;
  7. Your interests and behaviours relating to transactions, products, services and activity with the Product and other possible services; and
  8. Such other information that is considered reasonably necessary.

We may need to collect personal information from a third party, e.g. from a payments platform where your transactions are processed and stored, otherwise it may not be possible to assist you. We may also collect information from other participants in the payments system and other financial institutions in order resolve disputes or errors.



  1. Part of all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
  2. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.



You acknowledge and agree that if you publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then you are solely responsible for the release of that Personal Information and we are not liable or responsible in relation to the release of that Personal Information.



If you receive an email from us in relation to the Product and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence.  You may receive subsequent correspondence from us while your request is being handled. 



  1. Subject to the provisions of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to request access to any of your Personal Information which we are holding. We may charge you a reasonable fee for such access.
  2. You have the right to request that any of your Personal Information, which we are holding, be updated or corrected.
  3. In order to request access, an update or a correction to your Personal Information, you may contact us using the details at the end of this Privacy Policy.



  1. We are constantly developing and enhancing our use of online technologies and make reasonable efforts to ensure we keep this privacy statement and related documents up to date in this regard. Please check back when you return to use our online services to ensure you are familiar with our current practices.
  2. We reserve the right to change this privacy statement at any time and, should this occur, the amendment will be posted on the Website and App.



  1. If you wish to make a complaint about the way we have handled your Personal Information (including if you think we have breached the Privacy Act) you may do so by contacting us at [email protected].
  2. If a complaint is made, please include contact details such as email address, name, address and telephone number and clearly describe the complaint. We will investigate the complaint and respond promptly. If you consider that we have failed to resolve the complaint satisfactorily, you can contact the Office of the Australian Information Commissioner.



For further information about our Privacy Policies or practices, please contact us at [email protected] or:

GCX Group Pty Ltd, trading as Gift Card Exchange

Company Registration Details:

ACN: 644 988 938

ABN: 45 644 988 938


Postal Address:

P.O. Box 323, SANDRINGHAM VIC 3191



Main Office Number:

+61 (0)3 8397 7277  |  [email protected]

Customer Support Number:

+61 (0)3 8397 7277  |  [email protected]